Joshua Schrock

Technician - Supervisor - Problem Solver

Laguna Hills, CA 92653

(562) 852-8255

joshuaschrock@gmail.com

RELATED EXPERIENCE

AT&T, DIRECTV Orange County, CA
Installer, Technician, Trainer

2009 - PRESENT

  • Install, service, and troubleshoot DIRECTV and AT&T telecom equipment including home entertainment systems, fiber optics, satellite TV and internet, networked home security systems.
  • Customer education specialist and tutorial expert.
  • Field train new technicians; designated outreach trainer of home office personnel and upper management staff.
  • Self manage time, inventory, safety, and equipment.
  • Top 5% customer satisfaction of regional field technicians.
  • Nominated for and completed cross training internship with Engineering Department at El Segundo Home Office.

Chumash Casino Resort, Santa Ynez, CA
Slot Floor Supervisor, Slot Mechanic, Trainer

2002 - 2005

  • Customer satisfaction, risk management, conflict resolution, team leadership.
  • Responsible for payouts up to $4,999.99 and hopper bags worth over $25,000.
  • Maintain, troubleshoot, and repair 2,000 slot machines from 14 manufacturers.
  • Train new slot clerks and mechanics.

Laser Fabrication and Testing, Santa Barbara County
Test Technician at Gore Photonics, Agility Communications

2000 - 2002

  • Troubleshoot, repair, and upkeep wafer probe stations.
  • Troubleshoot computer hardware, custom in-house software.
  • Program Keithley meters for automated testing through GPIB.
  • Write and upkeep work instructions and processes.

EDUCATION

Lincoln Technical Institute, Allentown, PA
Associate of Electronic Engineering Technology

SKILLS

  • Developed Leader
  • Troubleshooting
  • Customer Service
  • Self Motivated
  • Electronics and Computers
  • Safety Specialist
  • Trainer/Educator since 2001
  • Fast Learner
  • Trustworthy

Related Hobbies

3D Modeling/Printing Primitives, parametric,
direct modeling.

Computers 
Building, repairing, troubleshooting, networking.

Digital Photography Weddings, newborn, family, portraits, macro, high speed. Photo editing and printing.